Request a return within 30 days
Contact us through our contact page within 30 days of delivery to request a return. Include your order number, the item and the reason for your request. Items should be unused and returned with their original packaging. We will confirm eligibility and provide the supplier-approved return instructions.
Returns go to our supplier
Our supplier processes approved returns. We arrange the request through Shopify Collective so the supplier can issue the label and return instructions. Send the item only to the address on the approved label.
Return labels and fees
For an approved return, we provide the supplier-issued return label. We do not charge a return-label fee or a restocking fee. Do not send an item to our business address or return it before you receive instructions.
Damage, defects or the wrong item
Contact us promptly with your order number and clear photos of the item and packaging. Keep both while we investigate. We will explain the replacement or refund available for the issue.
Refunds
Approved refunds go to the original payment method after the return has been processed. Your bank or payment provider controls when the credit appears. Contact us if you need an update.
Cancellation
Request cancellation promptly. We will check whether the supplier can stop the order and confirm the result. If it has already shipped, the return process applies.
This policy does not limit rights or remedies required by law.