Shipping policy

Shipping charges

Available delivery services and shipping charges are shown at checkout for your address. Shipping is not automatically free.

Processing and delivery

Our supplier ships your order directly. Processing and carrier transit are separate. Any delivery estimate shown at checkout is an estimate, not a guaranteed arrival date. If a service is unavailable for your address, checkout will not offer it.

Tracking

We send a shipping confirmation with tracking after the supplier ships your order. A new tracking number may take time to show its first carrier scan.

Address changes and cancellations

Check your delivery address before payment. Contact us promptly through our contact page to request a correction or cancellation. We will confirm whether the supplier can make the change; a request does not confirm that an order has stopped.

Missing, damaged or incorrect deliveries

Contact us with your order number and a description of the issue. For damage or a wrong item, keep the item and packaging and provide clear photos. We will investigate with our supplier and carrier and explain the available resolution.